Customer Service Representative - Desk Collection Specialist
Join AdaPundi as a Desk Collection Specialist and play a pivotal role in ensuring smooth financial operations while delivering exceptional customer service. Based in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung), you'll be at the heart of our financial team, working closely with customers to resolve payment issues and maintain our high standards of service.
As a Customer Service Representative - Desk Collection Specialist, your daily tasks will involve handling customer inquiries, processing payments, and ensuring timely collection of overdue amounts. You'll use tools like Salesforce, QuickBooks, and Zoho to manage customer data and financial transactions efficiently. This role offers a unique opportunity to grow within a dynamic and customer-centric organization.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and resolve payment issues promptly and professionally.
- Process payments using various methods, including credit cards, bank transfers, and digital wallets.
- Manage customer data and financial transactions using Salesforce, QuickBooks, and Zoho.
- Follow up on overdue payments and work towards timely collection.
- Ensure compliance with financial regulations and internal policies.
- Provide excellent customer service, maintaining high satisfaction levels.
- Collaborate with the finance team to resolve complex financial issues.
- Participate in training and development programs to enhance your skills.
🎓 Kualifikasi & Syarat
- Minimum 2 years of experience in customer service or financial roles.
- Proficient in using Salesforce, QuickBooks, and Zoho.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Knowledge of financial regulations and best practices.
- Fluency in English and Bahasa Indonesia.
- Bachelor's degree in Business Administration, Finance, or related fields.
- Certification in customer service or financial management is a plus.
🛠️ Keahlian
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