IT Support Specialist - State-Owned Pawnshop Company (Jakarta)

Join Infomedia Nusantara as an IT Support Specialist for a prestigious state-owned pawnshop company in Jakarta! This is a unique opportunity to leverage your technical expertise in a dynamic environment, supporting critical IT infrastructure and ensuring seamless operations. As part of our team, you will be responsible for maintaining and troubleshooting IT systems, providing technical support to employees, and ensuring the security and integrity of our data. In this role, you will work closely with cross-functional teams to implement and optimize IT solutions, using tools like ServiceNow, Jira, and Microsoft 365. This is a chance to make a tangible impact in a growing organization, with opportunities for professional development and career advancement.

Infomedia Nusantara is a trusted IT service provider with a strong reputation in the industry. Our client, a state-owned pawnshop company, is at the forefront of innovative solutions in the financial sector. With a commitment to excellence and a customer-centric approach, we offer a supportive and collaborative work environment. If you are passionate about technology and eager to contribute to a mission-driven organization, we invite you to apply for this exciting opportunity in Kebayoran Lama, Jakarta.

📋 Tanggung Jawab Pekerjaan

• Provide level 1 and 2 IT support to employees, including hardware, software, and network issues.
• Maintain and troubleshoot IT infrastructure, including servers, workstations, and network devices.
• Install, configure, and update software and hardware as needed.
• Monitor system performance and proactively identify and resolve issues before they impact operations.
• Ensure the security and integrity of IT systems, including data backup and disaster recovery.
• Collaborate with cross-functional teams to implement and optimize IT solutions.
• Document IT processes and provide training to employees as needed.
• Stay up-to-date with emerging technologies and industry best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in IT support or a related role.
• Strong knowledge of Windows and Linux operating systems.
• Proficiency in using IT support tools such as ServiceNow, Jira, and Microsoft 365.
• Experience with network infrastructure, including routers, switches, and firewalls.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Fundamentals are a plus.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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